1. Introduction

The privacy and security of our existing customers and future clients are of paramount importance. Floral Cloud is fully committed to protecting the data you share with us. Our privacy policy below will explain how we processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of our website.

For the purposes of this policy, Floral Cloud defines the term “client” as an entity with which Floral Cloud has an established relationship, the term “potential client” as any individual who has contacted us for services and the term “Visitor” as an individual that visits our front-end website www.floralcloud.co.uk.

We implement and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and Use

2.1 General

The following sections cover the specifics of each of the three groups from which data is collected.

2.2 Website Visitors

If you are a Visitor to our website and are not a ‘Client’ or a ‘potential client’ that has contacted us directly then this section is relevant for you.

By visiting the www.floralcloud.co.uk website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website is not be possible.

Floral Cloud may collect, record and analyse information of visitors to its website.

We record your IP address and use cookies. We may add information collected by way of pageview activity. We collect and process any Personal Data that you volunteer to us in our website’s forms. If you provide us with your social media details, we may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Floral Cloud services and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Floral Cloud and yourself.

Floral Cloud gathers data about visits to the website, including numbers of visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come. We use Google Analytics for this purpose.

2.2.1 Purpose of processing personal data

Floral Cloud uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.

2.2.2 Sharing personal data

Floral Cloud will not share such information with service vendors or contractors or any third parties.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the website user. Please refer to your Cookie Policy for additional information.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our scope of influence. Floral Cloud is not responsible for the content or privacy policy of these other sites.

2.4 Users

2.4.1. General

In order to provide services to our clients and provide information to our potential clients we collect certain types of data from them. This section will describe how these types of data are collected and used by us as well as geographical differences that effect this policy.

2.4.2 Collection of client and potential client data

During a potential clients registration, they provide information such as name, company name, email, address, telephone and other relevant data. This information is used by Floral Cloud to identify the person/company and provide them with information on our services.

Floral Cloud will not retain this data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

2.4.3. Geographical location

Floral Cloud’s “Data Region” is a set of data centres located within a defined geographical area where data is stored. Personal Data is not transmitted between Data Regions. For Floral Cloud clients with accounts located in European Data Region, all Personal Data is processed in the EEA.

2.4.3.1 Processing in the European Economic Area (EEA)

For clients with accounts located in European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Floral Cloud’s processing will take place in accordance with the GDPR.

2.4.3.2. Controller

Floral Cloud processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:
The Floral Cloud entity which you as a User entered an agreement with when using our services, will be the Controller for User data, as outlined above in “Collection of User data” section.
All data collected from Floral Cloud will be stored exclusively in secure hosting facilities provided by Nexcess. We have a data processing agreement in place with this provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

3. Retention and deletion

Floral Cloud will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. For potential clients, the purpose for collecting data, and the duration for which the Personal Data may be kept will be no longer than 6 months. Our clients with an active account will therefore have the right to request to delete data when required and when requested buy them. When a client’s account is terminated all Personal Data collected will be deleted, as required by applicable law.

4. Acceptance of these Conditions

We assume that all Visitors of our website, clients and potential clients have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and requesting services from Floral Cloud. We reserve the right to change our privacy policy as necessity dictates. Continued use of our website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of Floral Cloud’s terms of use.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Floral Cloud or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

6. Floral Cloud’s Data Protection Queries

Data Protection queries can be reached at the following address: Attn: Paul Fox paul@fcdm.ie

Floral Cloud Athlone | Unit 50, Blyry Business & Commercial Park, Athlone, Co. Westmeath. +353 90 6493740

For Further Information

If you have any further questions regarding the data Floral Cloud collects, or how we use it, then please feel free to contact us by email at or in writing at: Floral Cloud Athlone | Unit 50, Blyry Business & Commercial Park, Athlone, Co. Westmeath. +353 90 6493740



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